Terms & Conditions

Personal Data

This information has been produced to help you understand everything you need to know about the way A-Chem collects, uses, and shares personal data, what your legal rights are and how to exercise them.
We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and to avoid jargon, and we’ll make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.
A-Chem takes its responsibility for protecting your data very seriously and we do advise you get to know our practices. If there’s anything here you don’t understand, or if you want to ask any questions, please feel free to contact us.

What are the reasons A-Chem collects Personal Data?

A-Chem uses personal data firstly to fulfil any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
We are required by law to process personal data for purposes relating to our legal obligations, these include:

• To provide for our financial commitments, or to relevant financial authorities.
• To comply with regulatory requirements and any self-regulatory schemes.
• To carry out required business operations and due diligence.
• To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
• To investigate any insurance claims, claims of unfair dismissal, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.

Consent

A-Chem may process Personal Data for the following purposes where it has received consent to do so:
You may withdraw your consent for us to process your personal data for these purposes at any time; after a withdrawal of consent request is received, we may have to contact you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.

Legitimate Interests

A-Chem may process Personal Data for any of the following purposes, which are considered to be within our legitimate business interests:

• To provide goods and services where it has been requested,
• To inform customers of goods and services we provide or offers that may interest them,
• To send notification on subjects to individuals who have asked to be kept informed,
• To invite people to participate in research in fields and disciplines they are interested in,
• To improve the quality of the services we offer, and to better understand customers’ needs by requesting feedback, or reviews of the services provided, or sending survey forms,
• To send notifications of any changes to the goods and/or services provided that may affect people,
• To recognise when people re-engage with our organisation,
• To allow the organisation to support and maintain our products in active service,
• To provide reference information to third party organisations when necessary,
• To enhance the security measures in place that protect data we are responsible for,
• To protect the organisations assets

Where does A-Chem obtain Personal Data from?

We will collect personal data directly from you in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of A-Chem.
We collect some personal data from publicly accessible sources such as:

• LinkedIn and ZoomInfo to source suitable contacts
  We may also gather personal data by any of the following methods:
• From technical functionality that gathers data automatically from computer equipment when people visit our online platforms.

Where does A-Chem obtain Personal Data from?

here are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at A-Chem we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, we ask that you contact us using the details below.
The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Erasure
Otherwise known as the ‘right to be forgotten’, this given you the right to request your personal data be deleted.
This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.
Were we have received a request for personal data to be erased, if it is necessary for us to retain some of that information we shall ensure that the remaining data is used only when and where it is absolutely necessary.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about A-Chem to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or by visiting their website – https://ico.org.uk/concerns